How do I book and what information do you need from me?
There are a few different ways you can book our trips. First of all you can book almost all our trips right here on our website. There is a booking window on each trip page and we do recommend that you book and pay for your trip there with some time to spare as we keep our groups small and frequently sell out.
If the trip you would like to book is not bookable online then you can call us directly at our office, the phone number is 00354 562 7000. Another way is to send us an e-mail with an inquiry, our e-mail address is info@trekking.is. What we need to have is your name, how many people are in your party, where you are staying and some way of contacting you either an e-mail or a phone number.
How do I pay?
There are three ways in which you can pay for the trips that you book with us.
1. You can pay through the internet, through our booking website. This is by far the easiest, safest and fastest way to reserve and pay for your adventure. If you choose this way then you will receive a voucher via e-mail which you will need to print and bring along on your trips. If you are going on a multi day trip then you will receive one voucher for all of the trips via e-mail and we will make you separate vouchers for each of your trips, which will be waiting your arrival in Iceland at our office at Laugavegur 11.
2. You can pay via phone, the phone number is +354 562 7000. If you choose to pay through phone then your vouchers will be waiting for you when you come to Iceland, either at our office at Laugavegur 11 or at your hotel.
3. Sometimes you can pay when you arrive to start your trip, but this is only possible in special circumstance.
Please Note: However you pay, you will always get a voucher: REMEMBER TO BRING YOUR VOUCHER ALONG FOR YOUR TRIP!
Where is your Reykjavík Office located and when are you open?
Our office is at Laugavegur 11, the main shopping street in Reykjavík. There you can get all the information that you need, be it about the trips that you want to go to or just general information about Reykjavík. You can also book and pay for various day trips. We are open everyday from 8:00 in the morning to 22:00 in the evening, all year round.
What is your cancelation policy?
Click here to read details on our cancelation policy.
What is assumed risk when participating in outdoor activities?
Click here to read more about what it means to take part in outdoor activities.
What currency do you accept?
We only accept the Icelandic króna. Our website presents prices is ISK and in EURO, the EURO price is obtained by converting it with the currency exchange rate of the Icelandic Federal Bank. If you would like to calculate the price of our tours in some other currency you can do so here.
Do you do private departures?
Yes we arrange private departures on all of our trips, please contact our office for further information: info@trekking.is.
How do Arctic Adventures, Wild Iceland, Arctic Rafting, the Glacier Guides and Reykjavík Backpackers connect?
We are one family of companies that work together and share facilities (f.ex. we all have the same office in Reykjavík). We also share guides, vehicles and equipment in order to run an organized and professional operation. All of these companies are run by guides and adventures and owned by guides and adventurers.
How long have you been in business?
We have been in rafting on the Hvítá river since 1983 which makes us one of the longest running rafting operations in Europe. Since the late 1990s we have been adding more and more activities to our selection. So we are NOT a travel agency, we are an adventure operator, owned by guides and world travelers and run by guides and adventurers.
What is the minimum age for a participant on a your tours?
Each one of our tours have unique characteristics and different age limits, how ever you can generally assume that kids 10 years and older, with shoe size 35 EURO or larger can participate in our tours more easy going tours. On demanding tours we generally have a age limit of 18 years.
Can I drink alcohol before or during your tours?
No absolutely not. The consumption of alcohol makes you more prone to hypothermia and makes you to unpredictable mistakes (as you probably know : ). It is therefore strictly prohibited, if we suspect that participants are intoxicated we will prohibit them from joining the tour.
What do I have to bring with me for my tour?
You can find information about what to bring in our Equipment lists here on the left. You will also recieve a detailed equipment list once you book this trip.
Do I need an insurance before going on one of your trips?
We recommend that you have personal health insurance coverage when participating in adventure activities in Iceland, we actually recommend that when ever and where ever you travel you take out a good travel insurance..as world travelers our selves it has saved us money and aggravation many times..
If I am travelling solo, can I book a trip or is there always a minimum of 2 people?
There is a minimum of 2 people for most of our trips, we usually run the trips on the guaranteed departure dates. If you are interested in some trips and are travelling solo we can put you on waiting list and contact you if more people book the trip.
